Responsible Gaming

Responsible gaming at House Of Fun is based on the principle that playing should remain a form of entertainment, not a way to make money or solve financial or personal problems. The aim of this page is to help you take an informed, conscious approach to social casino play, understand potential risks, and use protective tools proactively. Although House Of Fun (operated by Playtika Ltd. and reviewed on houseoffun-au.com for Australian users) is a social casino game without real-money gambling and without an Australian gambling licence, spending money on in-app purchases and excessive play can still create financial and wellbeing risks. That is why we provide structured information, tools, and contacts to support self-control. If you ever feel that your gaming is no longer fun or is affecting your life negatively, the House Of Fun support team can help you understand and use available limits, breaks, and account restrictions, and will always direct you towards professional, confidential support services where appropriate.

Risk Awareness

Even in a social casino environment such as House Of Fun, excessive or uncontrolled play can resemble gambling-related harm. Recognising early warning signs is the most effective way to protect yourself. The following indicators are adapted from widely accepted responsible gambling standards and Australian harm-minimisation guidelines and can apply even when you are not wagering real money but are buying virtual items or over-engaging with the game.

Common signs of problematic play

• Preoccupation with the game: Frequently thinking about House Of Fun when you are not playing (planning the next session, replaying outcomes in your mind) and finding it difficult to focus on work, study, or relationships.
• Increasing time or money spent: Playing for longer than planned, playing late into the night, or making in-app purchases more often or in larger amounts than you originally intended.
• Chasing losses or "getting even": Feeling compelled to keep playing to "win back" coins, bonuses, or other virtual items you have lost, even though they have no real-world cash value.
• Loss of control: Repeatedly breaking your own rules about when and how long you will play, and finding it hard to stop once you have started.
• Negative impact on daily life: Missing social, family, or work commitments because of playing, or using the game to escape from stress, anxiety, or low mood rather than for entertainment.
• Financial pressure from in-app purchases: Spending money you cannot comfortably afford on coins or items, using funds needed for bills or essentials, or hiding purchases from family.
• Emotional distress: Feeling guilt, shame, irritability, or anxiety related to your play, or becoming angry and agitated when you cannot access the game.

Self-assessment: quick check of your behaviour

If you are unsure whether your play remains healthy, ask yourself the following questions. Answering "yes" to several of these statements may indicate that you should reduce or pause your play and consider speaking with a professional support service.

• In the last 3 months, have I spent more time or money on House Of Fun than I originally planned?
• Have I tried to cut down or stop playing but found that I could not stick to my decision?
• Have my gaming sessions caused arguments or tension with family, friends, or colleagues?
• Have I ever spent money on in-app purchases that I needed for essential expenses (rent, bills, food, education)?
• Do I often use House Of Fun mainly to escape from stress, loneliness, or other emotional difficulties?
• Do I feel restless, irritable, or low when I cannot play, and does this feeling ease only when I start playing again?
• Have I hidden or minimised the time or money I spend on the game from someone close to me?

If these questions raise concerns, we strongly encourage you to use the limits and breaks described below, and to contact one of the Australian or international support services listed in the "Support Resources" section.

Limits & Tools

Although House Of Fun is a social casino game and not licensed gambling, the operator recognises that time and money spent on in-app purchases still need to be managed carefully. Within the House Of Fun app and through your device or platform settings, you can configure practical tools to keep control over your play. The following descriptions are indicative; actual labels and menu names may differ slightly depending on your device (iOS, Android, web platform) and any updates applied after early 2026.

Deposit / spending limits

House Of Fun does not operate real-money deposits or withdrawals. However, you may make optional in-app purchases for coins or items through your app store account. You can limit this spending by:

• Using platform-level purchase limits:
  • On your device, open Settings > Screen Time or Digital Wellbeing & Parental Controls (name varies by device).
  • Choose Content & Privacy Restrictions or equivalent, then limit in-app purchases or require a password/biometric confirmation for every purchase.
  • You may set daily, weekly, or monthly spending caps where available (for example, through some payment providers or store-wallet tools).
• Setting personal monetary limits: Independently of technical tools, decide on a strict entertainment budget (for example, AU$20 per week) that you can comfortably afford to lose and never exceed it. Once reached, do not authorise further in-app purchases until the next period.

Legal and consumer note (AU): Because House Of Fun is a social game without real-money gambling returns, Australian gambling legislation does not require deposit limit tools as for licensed wagering services. However, as a matter of good practice and consumer protection, you are strongly encouraged to use the spending controls built into your device, app store, and payment methods and to treat all in-app purchases as non-refundable entertainment expenses.

Time-spent limits and session management

• In-game notifications (where available): Some versions of the House Of Fun app may provide optional reminders after you have been in a session for a set period (for example, 30, 60, or 90 minutes). When prompted:
  • Open the Menu or Settings section inside the app.
  • Look for Responsible Play, Play Reminders, or similar wording.
  • Select a reminder interval (e.g. every 30 minutes) and confirm. When a reminder appears, take it seriously and consider logging out immediately.
• Device-level time limits:
  • On your device, go to Settings > Screen Time (iOS) or Digital Wellbeing (Android).
  • Select App Limits or App Timers.
  • Choose the House Of Fun app and set a daily limit (for example, 30 - 60 minutes per day).
  • Once the limit is reached, the device will block further access for the remainder of the day unless you deliberately override it. Do not override these limits if you are concerned about your control.

Short breaks ("Time-Out")

If you feel that you are temporarily losing control but are not yet ready for a longer ban, consider taking a short break from play.

• Voluntary 24 - 72 hour break:
  • Log out of House Of Fun on all devices.
  • Remove quick-access icons from your home screen or temporarily uninstall the app.
  • Use your device's App Block, Focus Mode, or third-party blocking apps (see "Support Resources") to block access to the game for 24 - 72 hours.
  • Tell a trusted friend or family member about your break and ask them to support your decision.
• Support-assisted break: If you contact [email protected] or in-app support explaining that you would like a temporary break, the support team may provide guidance on tools and steps you can take through your platform or device to maintain the break consistently.

Self-Exclusion

Self-exclusion is a stronger protective measure for people who feel unable to control their play or spending. In a social casino environment such as House Of Fun, self-exclusion focuses on blocking access to the game on a long-term basis and reducing triggers that may lead to future harm. While House Of Fun is not a licensed gambling service in Australia, similar principles used for gambling self-exclusion can help protect you from over-engagement.

Requesting temporary or permanent blocking

1. Access the support channel:
   • Open the House Of Fun app and go to Settings or Help.
   • Select Support or Contact Us to open the in-app ticketing system; or use the email address [email protected] from your registered email account.
2. Identify your account clearly:
   • Provide your player ID or username, the email address linked to your account, and any other requested verification information so support can locate the correct profile.
3. Choose the self-exclusion period:
   • Explain that you wish to request a self-exclusion from House Of Fun.
   • Specify a minimum period of not less than 6 months, or state that you want a permanent / lifetime block.
   • Recognise that during the selected period you should not attempt to open new accounts or circumvent any block placed on your access.
4. Confirm your decision:
   • Support may send you a confirmation message describing the consequences of self-exclusion.
   • Read this carefully and reply to confirm that you understand and agree to the terms.
5. Retain the confirmation:
   • Keep a copy of the email or message confirming your self-exclusion for your records and in case you seek help from a counsellor or support service.

Consequences of self-exclusion

• Access to the game: You will not be able to log in to your House Of Fun account for the duration of your self-exclusion. Attempts to access via different devices or platforms should be avoided.
• New accounts: You must not create new House Of Fun accounts or download the app again to bypass self-exclusion. Deliberately trying to circumvent a block undermines its protective purpose.
• Use of existing virtual balance: Virtual coins and items in House Of Fun do not have real-world cash value and are not redeemable or withdrawable. When your account is blocked, you will lose the ability to use any remaining virtual balance. As stated in the operator's terms of service, in-app purchases are typically non-refundable.
• Refunds and financial claims: Because House Of Fun is a free-to-play social game and not a gambling product with cash wagering or winnings, you generally have no legal entitlement to refunds for previous in-app purchases, subject to applicable consumer law and app store policies. Any refund request will be considered only in accordance with the terms of service of Playtika Ltd., the app store provider, and Australian consumer law.
• End of exclusion: For fixed-term exclusions (for example, 6 or 12 months), your account may remain blocked until you actively request re-activation, and the operator may maintain the block for longer if there are ongoing risk concerns. For permanent exclusions, re-activation may not be offered.

Important disclaimer: The self-exclusion process described here is indicative and reflects good-practice principles as at early 2026. Specific options, durations, or mechanisms may change. Always consult the latest support information within the app or at the official operator resources linked from houseoffun-au.com.

Support Resources

If your gaming behaviour is causing you distress or affecting your finances, relationships, work, or studies, professional and confidential assistance is available. The following section provides structured contacts for Australian residents and reputable international organisations. House Of Fun on houseoffun-au.com is a review and information resource, and is not itself a treatment provider, but strongly encourages you to seek support early.

Local support - Australia

• Gambling Help Online (Australia-wide)
  • Website: www.gamblinghelponline.org.au
  • Services: 24/7 online counselling, email and chat support, self-help tools and information for people experiencing harm from gambling-like behaviour, including digital and social casino games.
  • Languages: English, with access to interpreter services for many community languages via the Translating and Interpreting Service (TIS National).
• National Gambling Helpline (Australia)
  • Phone: 1800 858 858 (free call within Australia)
  • Hours: 24 hours a day, 7 days a week.
  • Services: Immediate telephone counselling, support, and referral to local face-to-face services; assistance is available to both players and affected family members.
  • Languages: English with access to interpreter services.
• Lifeline Australia (crisis support)
  • Phone: 13 11 14
  • Website: www.lifeline.org.au
  • Hours: 24/7 crisis support and suicide prevention.
  • Note: Contact Lifeline if you are in emotional crisis, regardless of whether this is directly related to your gaming behaviour.
• State-based gambling help services: Each Australian state and territory operates its own free counselling and support services (for example, Gambling Help Queensland, Gambler's Help Victoria, NSW Gambling Help). Contact the National Gambling Helpline above for referral or search your state's health website.

International support organisations

Self-exclusion schemes in other countries

While these schemes are generally designed for real-money gambling, they may be helpful if you also use licensed betting or casino sites in addition to social casino games.

• United Kingdom - GamStop
  • Website: www.gamstop.co.uk
  • Function: Free national online self-exclusion scheme blocking your access to UK-licensed online gambling sites for chosen periods (6 months, 1 year, or 5 years).
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  • Website: Information available via the Dirección General de Ordenación del Juego: www.ordenacionjuego.es
  • Function: National self-exclusion registry that prevents registered individuals from accessing licensed gambling operators in Spain.

Blocking and filtering tools

Even though House Of Fun is a social game, blocking software can reduce exposure to gambling-related content, including advertisements and other gambling sites you may visit alongside social casinos.

• Gamban
  • Website: www.gamban.com
  • Function: Paid blocking software that restricts access to a wide range of online gambling websites and apps on your devices.
• BetBlocker
  • Website: www.betblocker.org
  • Function: Free blocking app allowing you to restrict access to gambling content for specified periods.
• Parental control and app-block apps: Additional tools available through app stores can limit or password-protect specific applications, including House Of Fun, to support self-exclusion and time management.

Family and loved ones - dedicated support

• Australian family support: Many state gambling help services and Gambling Help Online offer specific counselling and resources for partners, parents, and other family members affected by someone's gambling or gaming behaviour.
• International family resources:
  • GamCare (UK) offers support for affected others, including online groups and one-to-one sessions.
  • Gamblers Anonymous family groups (e.g. GamAnon) provide peer support meetings for relatives and friends.

Confidentiality and professionalism: All official helplines and counselling services listed here are independent from House Of Fun and Playtika Ltd. They are operated by trained professionals or peer-support organisations, and they treat your information confidentially, subject to their own privacy and safety policies. You can usually contact them anonymously if you prefer.

Help for Family

Family members, partners, and friends are often the first to notice when someone's gaming or gambling behaviour becomes harmful. If you are concerned about someone who plays House Of Fun or other gambling-style games, your support can make a substantial difference, but your own wellbeing is also important.

How to start a conversation

• Choose the right moment: Speak when the person is calm and not currently playing the game. Avoid starting the discussion during an argument or immediately after a financial or personal crisis.
• Use non-judgmental language: Focus on how their behaviour makes you feel, rather than accusing or blaming. For example, say "I feel worried when you stay up very late playing" instead of "You are addicted to that game."
• Give specific examples: Mention particular situations (missed events, financial strain, mood changes) so the person can see the concrete impact of their behaviour.
• Listen actively: Allow them to explain how they see the situation. Acknowledge their feelings while gently highlighting inconsistencies between their intentions and their actions.
• Offer practical support: Suggest setting limits together, helping them uninstall the app, or sitting with them while they contact a helpline or counsellor.

Encouraging professional help

• Explain that gambling-related harm and gaming overuse are recognised health issues and that confidential, non-judgmental help is widely available.
• Offer to call the National Gambling Helpline (1800 858 858) or Gambling Help Online with them, or to help them book an appointment with a psychologist or counsellor experienced in addiction or behavioural issues.
• If they are reluctant, provide them with websites and numbers in writing or by message so they can reach out later in their own time.

Support groups and resources for families

• Gambling Help Online - for affected others: Provides information and counselling for people affected by someone else's gambling behaviour. Website: www.gamblinghelponline.org.au.
• State-based services: Many Australian state gambling help programs run group sessions, workshops, or online forums specifically for family members (for example, Gambler's Help Victoria family programs).
• International family forums and chats:
  • GamCare forums offer dedicated sections where affected family members can share experiences and coping strategies.
  • Some Gamblers Anonymous groups are accompanied by family-focused groups (such as GamAnon), which hold meetings and provide literature for relatives.

Next steps and self-care for families

• Seek your own counselling: You do not need the person's consent to access help for yourself. Speaking with a counsellor, psychologist, or GP can help you manage stress and set healthy boundaries.
• Protect shared finances: Consider practical measures such as separate bank accounts, spending alerts, daily transfer limits, or requiring joint approval for significant expenditures, in line with legal and relationship advice.
• Set clear boundaries: Calmly explain what you can and cannot accept (for example, not lending further money to fund in-app purchases) and stick to these boundaries consistently.
• Look after your own wellbeing: Maintain your hobbies, social connections, and self-care routines. Supporting someone in difficulty is easier when you are looking after your own mental health.

Operator's Commitment

House Of Fun is owned and operated by Playtika Ltd., headquartered at Ha-Khoshlim St 8, Herzliya, Israel. As a social casino game without real-money wagering and without a gambling licence, it is not subject to the full set of obligations that apply to licensed wagering providers in Australia. However, in line with good industry practice and consumer protection expectations under Australian law relating to interactive services and digital products, the operator is committed to promoting safe and responsible play.

Internal risk-check procedures

• Behavioural pattern monitoring (where technically implemented): The operator may use aggregated and pseudonymised data analysis to identify unusual or potentially harmful patterns, such as very long continuous sessions, rapid escalation in in-app purchases, or repeated attempts to engage with the game immediately after temporary lockouts or time limits.
• Automated warnings and reminders: Where available, automated messages may appear in the app to remind you of the time spent playing, to encourage breaks, or to highlight relevant responsible play tools and information.
• Support review of high-risk contacts: When you contact support and raise concerns about your own control, stress, or financial harm, the support team may review your account activity for the sole purpose of assessing risk and recommending appropriate measures (such as self-exclusion or use of limits).

When support may initiate contact

House Of Fun support primarily responds to incoming requests from players. However, in some circumstances, and subject to the applicable privacy policy, the operator may take proactive steps intended to protect you and comply with consumer protection standards.

• Response to self-harm or crisis statements: If you communicate to support statements suggesting self-harm, suicide risk, or serious harm to others, the operator may:
  • Encourage you to contact emergency services or crisis hotlines such as Lifeline (13 11 14 in Australia) immediately.
  • Provide information about relevant support organisations.
  • Where allowed and appropriate, temporarily restrict access to your account.
• Response to explicit requests for help: If you ask support for help in controlling your play, the team may:
  • Explain self-exclusion and time-management options clearly.
  • Process your request for an account block or guide you through platform-level restriction tools.
  • Provide you with links and contact details for professional support services in your region, including those listed on this page.
• Legal and privacy constraints: Any such monitoring or contact is conducted in accordance with the operator's privacy policy (see the official links at houseoffun-au.com) and applicable data-protection law. The operator does not provide clinical advice or therapeutic services and cannot guarantee to detect every case of harmful play.

Australian regulatory note: Because House Of Fun is classified as a social gaming product without real-money gambling, it does not fall within the licensing regime of Australian state and territory gambling regulators. Nevertheless, the operator aims to align its responsible gaming measures with recognised harm-minimisation principles and encourages users to utilise public health and counselling services when needed.

Updates

This responsible gaming page is reviewed periodically to reflect changes in law, regulatory guidance, industry standards, and the functionality of House Of Fun and associated platforms. As responsible gaming and social gaming regulations evolve in Australia and internationally, the information and tools described here may change.

How you will be notified of changes

• Website notices: Significant updates may be highlighted via banners, pop-up notifications, or news posts on houseoffun-au.com or the official operator sites linked there.
• In-app messages: Where appropriate, brief notices or links to updated responsible gaming information may be displayed within the House Of Fun app.
• E-mail communication: If you have provided a valid email address and consented to receive service communications, key changes that materially affect your rights or the way responsible gaming tools operate may be communicated by email.

Last updated: 02 March 2026

Contact & Feedback

If you have questions about responsible gaming, wish to request support in managing your play, or would like to provide feedback on this page, you can contact the operator via the channels below. Please note that House Of Fun on houseoffun-au.com is an informational review resource; account-level actions are handled by the official House Of Fun support team operated by Playtika Ltd.

Responsible gaming contact details

• E-mail (primary contact): [email protected]
  • Purpose: General support, responsible gaming questions, guidance on self-exclusion and time-management tools, and feedback about this responsible gaming information.
  • When writing, please include your player ID or username and clearly state if your request relates to responsible gaming or self-exclusion.
• Phone: Not specifically provided in the current data. Where a support phone number is displayed within the House Of Fun app or associated official websites, you may also use that channel for responsible gaming queries.

Feedback and self-control request form

For your convenience, you may also use a web-based contact or feedback form where available. As of early 2026, support is primarily handled via the in-app ticketing system; however, houseoffun-au.com may provide an embedded form directing your request to the appropriate support channel. A typical form will ask for:

• Your name or nickname (you may use an alias if you prefer, but using your real account details helps process account-specific requests).
• Registered email address or player ID (for account-related queries such as self-exclusion).
• Type of request (e.g. "Information on limits", "Self-exclusion request", "Concern about my play", "Family member seeking advice").
• A brief description of your situation or question.

Important: E-mail and web forms are not emergency services. If you or someone you know is in immediate danger or at risk of serious harm, contact your local emergency number (000 in Australia) or a 24/7 crisis service such as Lifeline (13 11 14) before using these channels.